Delivery Terms

DELIVERY OF YOUR ORDER 

Please Be Aware That We Source Some Of Our Products From Several Suppliers In Australia & Also Several From The United States & Sometimes We May Run Into Short Delays . 

DISCREET PACKAGING & LABELLING 

All Orders From SHQ , Are Sent Inside An Aus Post Satchel . The Satchel Is Only Labelled With Your Address On The Front & Our Return Address On The Back Marked As SHQ As The Sender . 

 ORDERS PROCESSING & TURN AROUND TIME 

Your Order Will Be Processed & Shipped To You Within 7-14 BUSINESS DAYS.

However We Will Make Every Attempt To Get Your Order To You Sooner & In Most Cases It Is Delivered Earlier Than The Stated Time Frame . 

You Will Not Receive Any Further Emails / Correspondence Until Your Item Has Been Shipped. 

You Will Receive A Shipping Confirmation Email & Tracking Number Once Your Order Has Been Shipped. 

 

DELIVERY SERVICE & DELIVERY RATE

​Our Delivery Rate Is That Charged By Australia Post 

FLAT RATE  AUSTRALIA WIDE Of  $13.80 

Our Delivery Service Is Provided By Aus Post / Star Track Express  

You Will Be Provided With A Tracking Number Once Your Order Has Been Shipped  ​

Once The Tracking Number Has Been Provided To The Customer , All Delivery Issues Become The Responsibility Of Aus Post And All Enquiries Should Be Directed To Them Personally . 

 

DELIVERY TO AN INCORRECT ADDRESS  

For Some Reason , Should You Provide An Incorrect Address For Delivery When Checking Out , SHQ Will Not Be Held Responsible & Remains Your Responsibility .

If Your Order Is Returned To Us , You Will Be Required To Pay A Further Re Delivery Fee Of $13.80 To Have Your Order Re Sent To You . This Must Be Paid Prior To Your Order Being Re Sent To Your Corrected Address.